26 octobre 2016

Place the store in the heart of the customer experience

In recent years, retailers have primarily tied to invest in their eCommerce by adopting innovative web and mobile technologies to make it more relevant and personal to the online customer experience. But with the evolution of consumption and the emergence of a demand for unified experience, so omnicanale, retailers are turning again today to their physical stores trying to evaluate the best way to harness the wealth and potential ... potential pure players have not and they suffer.Indeed, a study presented by userADgents in September... [Lire la suite]
Posté par Nina Legras à 14:41 - - Commentaires [0] - Permalien [#]
Tags : , , , , ,

12 mai 2016

Becoming a Digital Bank

Chief technology officer Mike Murphy discusses Standard Bank’s shift to agile software development and how it has helped improve service delivery and internal processes. Several years ago, Standard Bank, one of South Africa’s largest and oldest financial-services groups, found itself facing significant challenges from digital competitors. These banks were operating at a much lower cost while still offering customers innovative products and engaging experiences. “We felt like we were investing in all the right technologies, but we... [Lire la suite]